Why worry about support on order, delivery and payment related issues when we can take care of that for you? Avangate shopper support specialists are available round the clock, every day of the year, taking calls and emails from your customers, regardless of the time zone they are in. Standard support is available in English 24x7. We offer email support with a 24 hour maximum response time.

We are doing our best to make the administration interface as user friendly as possible, so you can just whizz through it from initial implementation to the set-up of on-going activities. You are still not sure about something or you need a piece of advice? The technical customer care team is here for you. Our marketing team is also supporting yours with tips and guidance on how to improve your eCommerce activity, industry trends and examples of success stories from other peers.

Both B2B and B2C customers increasingly want instant gratification from self-service transactions and to pay for what they use. The Avangate platform supports any pricing or licensing options – from simple to sophisticated - for downloadable or SaaS products, facilitating license renewals, subscription add-ons, migrations with or without proration and product upgrades for increased revenue streams and improved customer loyalty.

Our Affiliate Doctor is on call via live chat for technical and marketing support for affiliates – one less thing for you to worry about. Avangate handles the admin tasks to list, enroll, track, manage and pay the affiliates. We also put at your disposal built-in communications tools for you to contact and work directly with your affiliates.