Avangate Customer Care Center and Support

Online Customer Service for You, Your Customers and Partners

We’re here to serve you

Avangate eCommerce Standard - Support

24x7 phone, email and real time web-based shopper support. Customer support area linked from your website. Offer your customers a full featured shopper portal with advanced customer management capabilities at your disposal.

 
24x7 International Shopper Support

Why worry about support on order, delivery and payment related issues when we can take care of that for you? Avangate shopper support specialists are available round the clock, every day of the year, taking calls and emails from your customers, regardless of the time zone they are in. Standard support is available in English 24x7. We offer email support with a 24 hour maximum response time.

See why software buyers love us.
Avangate eCommerce Standard - 24x7 International Shopper Support
 
Self-service Customer Care Center

We are doing our best to make the administration interface as user friendly as possible, so you can just whizz through it from initial implementation to the set-up of on-going activities. You are still not sure about something or you need a piece of advice? The technical customer care team is here for you. Our marketing team is also supporting yours with tips and guidance on how to improve your eCommerce activity, industry trends and examples of success stories from other peers.

Avangate eCommerce Standard - Self-service Customer Care Center
 
Vendor Customer Support

Both B2B and B2C customers increasingly want instant gratification from self-service transactions and to pay for what they use. The Avangate platform supports any pricing or licensing options – from simple to sophisticated - for downloadable or SaaS products, facilitating license renewals, subscription add-ons, migrations with or without proration and product upgrades for increased revenue streams and improved customer loyalty.

Avangate eCommerce Standard - Vendor Customer Support
 
Affiliate Support

Our Affiliate Doctor is on call via live chat for technical and marketing support for affiliates – one less thing for you to worry about. Avangate handles the admin tasks to list, enroll, track, manage and pay the affiliates. We also put at your disposal built-in communications tools for you to contact and work directly with your affiliates.

Avangate eCommerce Standard - Affiliate Support
 
Why shoppers love us

Wow. Much appreciated. I honestly hadn't even expected a response since it was an extra freebie. That, and it's so hard to find good customer service these days. It's wonderful to see it still exists at Avangate. Thanks again.

United States of America
Debra C.
California, United States of America

Konstantyn Makarov
CEO
AtomPark Software

We love their powerful tools that make customization, optimization and product management easy and reporting very detailed. But what we like most is their customer support and their attitude to clients. Our partnership with Avangate is one of the best decisions we made!

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