Online Customer Service for You, Your Customers and Partners

We’re here to serve you

24x7 International Shopper Support

Why worry about support on order, delivery and payment related issues when we can take care of that for you? Avangate shopper support specialists are available round the clock, every day of the year, taking calls and emails from your customers, regardless of the time zone they are in. Standard online customer service is available in English 24x7. We offer email support with a 8 hour maximum response time.

Self-service Customer Care Center

Besides phone and email support, we put at your customers’ disposal a web-based multi-language customer care center which they can access any time to view their order status or to locate a transaction from their bank statement for payments processed through Avangate. Shopper FAQs on online payment and transactions issues is also available to help them find quickly answers to their queries or concerns.

Vendor Online Customer Service

We are doing our best to make the administration interface as user friendly as possible, so you can just whizz through it from initial implementation to the set-up of on-going activities. You are still not sure about something or you need a piece of advice? The technical software support team is here for you. Our marketing team is also supporting yours with tips and guidance on how to improve your eCommerce activity, industry trends and examples of success stories from other peers.Affiliate Support

Our Affiliate Doctor is on call via live chat for technical and marketing online customer service for affiliates – one less thing for you to worry about. Avangate handles the admin tasks to list, enroll, track, manage and pay the affiliates. We also put at your disposal built-in communications tools for you to contact and work directly with your affiliates.