|
|
|
Order & Customer Management |
|
 |
|
License Management (including subscriptions, renewals, upgrades) |
|
|
|
Trial Subscriptions (trial with payment information) |
|
|
|
Advanced Pricing Setup |
|
|
|
Electronic Delivery (email and / or Instant) |
|
|
|
Product Files Hosting |
|
Up to 2 GB included |
|
Back-up CD (paper sleeve/ box) |
|
Assisted |
|
Back-up DVD (paper sleeve/ box) |
|
|
|
Memory Stick |
|
|
|
Box Delivery |
|
Upon request (T&C apply) |
|
Download Insurance Service |
|
|
|
Multiple Account Management |
|
|
|
Multi-user Access |
|
|
|
Business Intelligence (Advanced Reporting engine and scheduled reports) |
|
|
|
Intelligent Payment Routing |
|
Balancing gateways |
|
Full Avangate API (Any model: New purchases, In-app purchase, single click renewal and upgrades etc.) |
|
Advanced |
|
Import Customers |
|
|
|
Custom Domains |
|
Add-on |
|
Salesforce Integration |
|
Add-on |
|
Branded Shopper Portal: myAccount |
|
Add-on |
|
|
|
|
Lead Management |
|
Advanced |
|
Merchandising tools (cross-selling, up-selling, promotions, discounts, coupons management etc.) |
|
|
|
A/B Testing Tool |
|
Advanced |
|
Email Template manager |
|
Advanced |
|
Network Cross Selling |
|
|
|
Shopping Cart Web Analytics |
|
GA, Omniture, any other 3rd party solution |
|
Site Builder (Marketplace) |
|
Add-On |
|
Shopping Cart Templates (Gallery) |
|
|
|
Shopping Cart Templates (Gallery) and Customization |
|
|
|
|
|
|
eCommerce supported languages |
|
30 languages
Additional languages may be added upon request
|
|
Billing Currencies |
|
28 currencies
130+ currencies available upon request |
|
Shopper payment methods |
|
|
|
Shopper payment methods - Chinese Credit Cards |
|
|
|
Shopper Support - Languages |
|
English, French, German, Spanish, Dutch, Romanian, Italian, Japanese, Chinese |
|
Shopper Support - Phone numbers |
|
Toll free US/ local US, Germany, France, United Kingdom, Netherlands, Romania, ROW International, Turkey, Japan, Australia |
|
Shopper Support - Channels and availability |
|
24/7 Email, Phone, Web-based customer care center |
|
|
|
|
Assigned Account Management Team |
|
|
|
Integration and Customization Service |
|
Managed |
|
Maintenance services |
|
Custom Support |
Managed Services
-
Managed Affiliate Program, including Matching
-
Managed Online Marketing - SEO / PPC, Email Marketing
-
Shopping Cart Conversion Rate Optimization Service
-
Cross-Vendor Partnership Matching
|
|
|
|
|
|
|
Shopper Support – Channels and availability |
|
24/7 Email, Phone, Vendor personalized scripts and email templates |
|
Shopper Support – Response Time |
|
Max. 4 hours |
|
Localized Customer Call Center Support |
|
Toll free US/ local US, Germany, France, United Kingdom, Netherlands, Romania, ROW International, Turkey, Japan, Australia |
|
Localized Email Support |
|
English, French, German, Spanish, Dutch, Romanian, Italian, Japanese, Chinese |
|
Expert Fraud Checking |
|
Advanced |
|
Order Recovery & Follow-up Services |
|
Advanced |
|
Avanagte MyAccount Access |
|
|
|
|
|
|
Payment Period |
|
Flexible |
|
Payment Method |
|
Wire transfer, Check |
|
Payment Currencies |
|
Multiple |
|
Payment Destinations |
|
Multiple |
|
Charge-back Fund |
|
According to contract |
|
Minimum Transfer Limit |
|
According to contract |
|
Tax Handling |
|
|
|
Gateway Support |
|
|
|
|
