Expert managed online marketing services and support delivers on the SkyCommerce difference to help you sell more software.

Our services help you get more from your online business, expanding to new markets or new geographies, or embracing new revenue and licensing models. Our world-class ecommerce marketing and support helps you manage your overall customer experience.

SkyCommerce makes it easy for you to control your total customer buying experience in order to drive greater sales. Setup assistance and integration teams are there to get you up and running quickly:

• Setup Services. Add products/pricing plans, import existing subscriptions and plans, administer users and access control, as well as apply company branding.
• Personalization Setup. Customize eStore and templates / links, Customer Care and self service (MyAccount) areas, call center support scripts, as well as localization and security / fraud management filters.
• Integration Services. Support embedding our commerce services into your custom apps with our open APIs, as well as integrate SkyCommerce to your CRM, web analytics, DRM, accounting / ERP, or other add-ons. Use the standard integration with Salesforce, available as an add-on in your SkyCommerce Control Panel or request a custom integration via your Account Manager.

• Premium Shopper Support. Offer your customers dedicated call center SLA’s, 50% shorter email response time than standard edition, and toll-free telephone Shopper Support available for US / local US, Germany, France, Netherlands, Romania, ROW International, Turkey, Japan, Australia, United Kingdom.
• Branded Customer Experiences. Set branded call center scripts, email and other customer facing templates, as well as customized fraud and follow-up processes. Create branded shopper portals from custom domains to perosnalized look and feel.
• Expanded localization. Offer your customers 8 additional eCommerce languages, shopper phone support in 9 languages (English, French, German, Italian, Spanish, Japanese, Dutch, Romanian, Chinese) and additional email support beyond English (French, German, Spanish, Romanian, Dutch, Italian, Chinese and Japanese).
• Shopper Portals. Offer your customers a full featured shopper portal with advanced customer management capabilities at your disposal. The Avangate myAccount expands your ability to offer your customer on demand self-service for subscription management: viewing of product history, managing entitlements, including plan changes and amendments, renewals, upgrades, subscription settings modifications, details on the expiration date and also on the payment method used and the possibility of updating the credit card used when they purchased your product.

SkyCommerce options provide more flexibility for your business, the way you want to run it:

• SLAs to guarantee our commitment.
• Additional payment periods: monthly, bimonthly, weekly.
• Optional additional payment methods: bank transfer, check.
• Expand beyond 1 payment destination to multiple payment destinations.
• Increase your minimum transfer limit with new contracted terms.
• Increased chargeback funds.