The charge is either because you have recently purchased a product from one of the thousands of Software and SaaS companies we work with, or because you have subscribed to receive renewals or new versions of their software or services and be billed according to the subscription plan you agreed to at the time of the initial order. After making the online purchase, you should have received a receipt by email from Avangate.
24/7 Shopper Support
Important note: For software related support (including installation, troubleshooting or application support), please contact directly the vendor you bought the software from.
Frequently Asked Questions
In order to save time and convenience you can find here a list of some of the most common questions submitted to our Shopper Support.
Please check the contents before contacting our Shopper Support representatives by phone or email.
I have lost my licensing information. How do I retrieve it?
In order to retrieve your license key you will have to access Avangate myAccount and go to "My Products" section.
There you will be able to find:
- License keys for complete orders
- Download links for orders that also have included the Download Insurance Service.
Who Is Avangate?
Avangate Manages the eStores of 3,000+ Software & SaaS Companies
Avangate is an eCommerce provider trusted by thousands of software and SaaS companies worldwide, offering secure online payments.
The Impressive Company
Bruce S. Wyoming
I don't do this very often - but last night's dealings with your company needs to be applauded. Your customer service is exemplary. Somehow I got the programs for windows and I have only Mac s. I replied and in just a couple of hours - got both programs - no charge - and they work incredibly well now. This is to compliment your customer service and also compliment you on outstanding products.” More testimonials