Shopper Support
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Shopper Support
Multilanguage Support for Software Buyers
24 hours per day, 7 days a week, 365 days per year
Track Your Orders and View their Status in Real Time!
Enter the email address used when ordering and the order number received on email and track your orders to view their status in real time.
By entering details about a transaction (details about the card used in the ordering process, the amount and currency), you will receive the transaction's details via email.
Avangate myAccount
You bought a software through Avangate? Check your shopping history and order status.
Avangate myAccount is a secured customer service that centralizes all your software or services purchased through Avangate. You can:
- View order details and keep track of your online orders status
- Gain instant access to your online shopping history
- Re-download license keys/codes* and download invoices
- Manage your subscription payments
- Renew the license of the purchased software when it expires
- Find support contact details such as phone and email addresses of software publishers
- Download the installation files of the purchased software
Frequently Asked Questions
In order to save time and convenience you can find here a list of some of the most common questions submitted to our Shopper Support. Please check the contents before contacting our Shopper Support representatives by phone or email.
Information about the order process, payment issues, taxes and VAT, delivery, the support informations, security and privacy and Avangate myAccount.
24/7 Hotline for Shopper Support
We also have a 24/7 hotline for shopper support on payment related issues:
Tel: +31 88 000 0008 (24 hour support) - International
(650) 963 - 5701 - USA and Canada
You can also contact us by email at support@avangate.com. We attempt to reply to your questions within 8 hours. If your request needs more than 8 hours in order to be resolved, you'll receive a message with an estimated solving time.
Important note: For software related support (including installation, troubleshooting or application support), please contact directly the vendor you bought the software from.
Next Steps
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Gaby B. |
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This is the first time I had a problem and I must say the Avangate team solved this very good! |
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