Shopper Support

Who is Avangate?

Avangate Manages the eStores of 3,000+ Software & SaaS Companies

eCommerce provider trusted by thousands software and SaaS companies worldwide, offering secure online payments

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In order to save time and convenience you can find here a list of some of the most common questions submitted to our Shopper Support.

Please check the contents before contacting our Shopper Support representatives by phone or email.

I have lost my licensing information. How do I retrieve it?

In order to retrieve your license key you will have to access Avangate myAccount and go to "My Products" section.
There you will be able to find:

  • License keys for complete orders
  • Download links for orders that also have included the Download Insurance Service.
Visit the FAQ for more Q&A

24/7 Shopper Support


Please contact us by email, we attempt to reply to your questions within 8 hours. If your request needs more than 8 hours in order to be resolved, you'll receive a message with an estimated solving time.

Contact Customer Support


We also have a 24/7 hotline for shopper support on payment related issues:




USA and Canada

See full list

Important note: For software related support (including installation, troubleshooting or application support), please contact directly the vendor you bought the software from.

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Kai P.

I would just like to say thank you for your speedy response and resolution, great service.

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