Shopper Support

What is this charge on
my credit card for?

The charge is either because you have recently purchased a product from one of the thousands of Software and SaaS companies we work with, or because you have subscribed to receive renewals or new versions of their software or services and be billed according to the subscription plan you agreed to at the time of the initial order. After making the online purchase, you should have received a receipt by email from Avangate.

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In order to save time and convenience you can find here a list of some of the most common questions submitted to our Shopper Support.

Please check the contents before contacting our Shopper Support representatives by phone or email.

I have lost my licensing information. How do I retrieve it?

In order to retrieve your license key you will have to access Avangate myAccount and go to "My Products" section.
There you will be able to find:

  • License keys for complete orders
  • Download links for orders that also have included the Download Insurance Service.
Visit the FAQ for more Q&A

24/7 Shopper Support


Please contact us by email, we attempt to reply to your questions within 8 hours. If your request needs more than 8 hours in order to be resolved, you'll receive a message with an estimated solving time.

Contact Customer Support


We also have a 24/7 hotline for shopper support on payment related issues:




USA and Canada

See full list

Important note:

  • For product related support (including installation, troubleshooting or application support), please contact the vendor you bought the software/service from.
  • Please note that Avangate will never call you to offer technical support for your computer. If you receive a call as coming from Avangate, please contact us immediately and we will handle it on your behalf, with the appropriate authorities.

Who Is Avangate?

Avangate Manages the eStores of 3,000+ Software & SaaS Companies

Avangate is an eCommerce provider trusted by thousands of software and SaaS companies worldwide, offering secure online payments.

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Chad K.

Thank you so much! I really appreciate your getting back to me so quickly!

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