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With ARMS you not only build a partner database with contact details, detailed sales records, legal information, but you also customize your relationships between you and your partners, the system allowing you to set credit limits, partner types, margins, access options to the Reseller Control Panel and more.

ARMS - partner relationship management system - is also integrated with Avangate - eCommerce platform for online software sales, allowing resellers to pay their invoices via wire transfer and also online, using a debit or a credit card. If vendors accept online payments, invoices are generated directly by Avangate.

Accepting payments online, adds to the speeding up of the whole process of selling software and increases convenience both for vendors and resellers.

License management is a crucial issue in the software industry as a considerable part of software revenue comes from license renewal. Without end-customer information, this process is end-customers and resellers dependant.

ARMS facilitates a no-hassle, quick license renewal process through an increased visibility and control over end-customer information. This also aids the vendor and the resellers to better manage promotional and cross-selling campaigns.

ARMS has a Product management module included, an essential part of the whole software sales and tracking process. General product information needs to be inputted into the system: Product code, Product Name, Description, License Key List/RC-registration codes. Also, each product must have a license scheme assigned to it. ARMS has a built-in license scheme generator, extremely easy to use, that accommodates any license scheme previously used by the vendor.

The system takes into account basic and extended criteria, with mandatory or elective options and offers the possibility of applying percentages to sums calculated for each criterion. After a license scheme has been assigned to a product, price details need to be defined for each license criteria, resulting in a ready-to-sell, accurately priced software product.

This is an important element for a dynamic distribution channel and improves radically the time to market. ARMS is a web-based system, that vendors and their partners have access to anytime, from anywhere and are therefore able to place orders 24 hours a day, 7 days a week. Orders are processed in the fastest time possible. License/ registration codes get allocated automatically to each order.

Resellers can also pay online through the Avangate system - eCommerce platform for online software sales. This method of self-service adds to the speeding up of the whole process of selling software. Orders are processed immediately after being placed and resellers receive an instant notification of the order confirmation and, provided payment terms are met, they have access to the allocated license/ registration codes which they can pass on to their clients and complete the order. The end-customer registration system works best when RC/AK systems are being used.

ARMS is a web-based software sales management system allowing users to process orders, generate invoices and manage their distribution network overall in the fastest time possible. Vendors have instant access to all information needed to complete or approve an order: reseller credit limit, payment terms, financial status of each and every partner.

They also have access to information such as overdue invoices or resellers exceeding their credit limit. All documents are being generated and processed automatically and in a standardized fashion. Information is centralized and accessible anywhere, anytime.

If vendors also accept online payments from resellers through Avangate - eCommerce platform for online software sales - invoices are generated directly by Avangate.

When an order is placed, a number of Licence Codes (Registration Codes or, respectively Activation Keys, or download Links, depending on the system used by the vendor) corresponding to the requested products (licenses) get allocated to that order. The only condition is for Registration Codes/ Activation Keys to be supplied prior into the system by the vendor. Once the reseller receives an order approval notification and provided payment terms are met, he has instant access to these deliverables which he can then pass on to his clients, end-customers.

The ARMS system has been built to ensure vendors have the right mechanism at their disposal to be able to collect end-customer information. This is done by either accommodating the RC/AK software delivery model or by offering a comparable end-user registration system for vendors who work directly with Activation Keys. Both vendors and resellers have access to this valuable information, since it is processed automatically by ARMS and displayed within the Reports module.

The advantages of capturing end-customer details are unquestionable: it allows full control over sold licenses and it also permits the vendor and the resellers to better manage promotional and cross-selling campaigns. Concretely, once the reseller receives an order approval notification, he has instant access to license codes allocated to that order (provided payment terms are met). He then sends the codes to end-users who fill in a registration form (the layout of which can be customized by the reseller, or by the vendor; the former template takes precedence) and subsequently receive the license activation key directly from the vendor.

The system can also function when activation keys are sent to end-customers in a first instance, however in this case the license registration process becomes optional for end-customers.

With ARMS all order and sales information is centralized in one place, accessible anytime from anywhere. Reports are available online and can be generated by various criteria such as account manager, product or a selection of products, date range, country and the list continues. All necessary sales information is a few clicks away, in real-time.

Resellers also have access to reports (by product, by date, by order with various other criteria).