Support for you and your customers

Integration support - we offer full technical and commercial support for implementing the Avangate solution on your website through email, phone and via instant messenger.

Dedicated Account Manager - a dedicated account manager is at your disposal for any further questions you may have about any features or services. The account manager is also able to provide consultancy and advice on commercial issues related to online software sales, internet marketing services, affiliates system, reseller management.

Online help - support is available also online, within the Control Panel - packed with explanations on each feature and option as well as with detailed technical documentation - and via the Avangate website, through the FAQs section - a list of frequently asked questions and answers on online payment, transactions issues and general eCommerce platform matters.

Technical Live support - Get it touch in real time directly from the Avangate Control Panel with Avangate Technical Live support for every technical problem you might have. We offer full technical support and consultancy for implementing and using the Avangate solution during the European Business hours.

In-house call center - 24/7 phone support for order, payment and software delivery related issues; Email support (2 hours maximum response time). Note: merchants are responsible for offering software related support, such as but not limited to installation, troubleshooting or application support.

Real time, web-based support - Order status and transaction look-up: shoppers can go to www.avangate.com/help in order to view an order status or to locate a transaction from their statement of account for payments processed through Avangate.

Shopper FAQs - a list of frequently asked questions and answers on online payment and transactions issues available on the Avangate website.

Customer Support Center embedded in your website - 24x7 Multilanguage Support Center for your customers with complete and accurate answers to their questions regarding the orders, payment, delivery etc: English, German, French, Chinese Simplified and Japanese.