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1.
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What payment methods do you support?
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Depending on the products you want to purchase, Avangate can offer the following payment methods:
- - Credit/debit card (Visa, MasterCard, DinersClub, American Express and JCB)
- - Bank transfer (Wire/ACH transfer)
- - Fax
- - Vendor 2 Vendor
- - Direct debit
- - Purchase order
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2.
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What cards do you accept?
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At this time, Avangate accepts credit/debit cards such as: Visa, Visa Electron, MasterCard, Maestro, American Express, DinersClub and JCB, issued in any currency.
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3.
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How do I receive the invoice?
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The invoice can be downloaded by logging in to Avangate myAccount or it can be sent by email upon request at support@avangate.com. For each completed order a payment receipt will automatically be sent by email to the billing email address provided during ordering.
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4.
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My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
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Reasons for a rejection can be:
- - Insufficient funds - it is necessary to charge your account or to extend current credit limit;
- - Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
- - Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
- - The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.
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5.
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What is CVV2 or CVC2?
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CVV2/CVC2 is a three digit security code, located on the back of your card. As displayed in the example bellow this code is a supplementary safety element for validating an authentic card during a transaction. All MasterCard cards, debit or credit, have a CVC2 code since January 1st, 1997 while Visa cards have the CVV2 code since January 1st, 2001.
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6.
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What is an embossed card?
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An embossed card is a card which has the identification elements (cardholder's name, card number and expiry date) in relief. This particularity allows this type of cards to be accepted, besides ATMs and EFT/POS, by imprinting type terminals also.
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7.
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Are card details kept on Avangate servers?
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No! For cards issued under MasterCard, VISA and American Express, the card information is processed directly by the bank's systems, via Avangate servers, all transaction data flow being secured using the latest technology available. For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.
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8.
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Why do I have to pay VAT?
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Avangate is the reseller of the software products you are about to purchase or have already purchased. According to EU regulations, independent of seller location, all customers located within the EU are required to pay VAT. Should you have a valid VAT ID, you are exempt from VAT.
All customers outside the EU are exempt from VAT.
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9.
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What is the VAT rate you apply?
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The typical VAT rate is 19%, but this may vary from 15% to 25%, depending on your location and the vendor location. For more details on how we apply VAT, please go to question "Why do I have to pay VAT?"
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10.
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What currencies are acceptable?
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The accepted billing currencies are EURO and USD. However, the credit/debit card currency is transparent during the ordering process: you can have a credit card issued in Canadian Dollars and be billed in USD. The exchange will be automatically done by your bank without additional costs. Additionally, when ordering on the internet, product prices can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds), CHF (Swiss Francs), JPY (Japanese Yens), CAD (Canadian Dollars), AUD (Australian Dollars), NOK (Norwegian Krones), SEK (Swedish Krona), DKK (Danish Krones), RON (Romanian New Lei), CZK (Czech Korunas), HUF (Hungarian Forints), TRY (New Turkish Lira), PLN (Polish Zloty).
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11.
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What email address should I use when paying with PayPal?
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Please verify that the billing email address is the same email address as for your PayPal account. Different email addresses will be subject to additional verification and may lead to delays in the processing of your order. To expedite your approval, please make sure the two email addresses are identical. It is also recommended to use a Verified PayPal account.
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12.
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I received an order confirmation request. Why?
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If you placed an order with a billing email address different from your PayPal email account, an order confirmation is required.You must reply to the confirmation request from your PayPal email account in order to complete your verification.
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13.
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Do you accept PayPal Send Money?
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No. You cannot send money from PayPal to an Avangate email address in order to pay for your order. When placing an order and paying via PayPal, you will be automatically redirected to the PayPal website in order to login and complete payment.
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14.
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I paid via PayPal and did not receive my license. What is happening?
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This may happen when you fund your transactions with e-checks. E-checks are not an instant payment method. Usually an e-check clears within 3 to 5 business days. When your check clears, PayPal sends an automatic notification to us and only then the delivery is made. Log into your PayPal account and look-up the transaction to find out an estimated clearing date for your e-check.
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