Support

Shopper and Vendor Support

If you have bought software online or are planning to do so from vendors that process orders through Avangate, here is a section where you can get information on online payment related issues and orders.

Click on one of the sections below for specific information.

• Order status - Track your orders and view their status in real time
• Order look-up - Why does Avangate appear on my credit card statement?
• Shopper FAQ - Frequently asked questions and answers

We also have a 24/7 hotline for shopper support on payment related issues:

+31 88 000 0008 (24 hour support) - International (650) 963-5701 - USA and Canada

You can also contact us by email at support@avangate.com .
We endeavor to reply to your query within 8 hours. If your request needs more than 8 hours in order to be resolved, you'll receive a message with an estimated solving time.

Important note: For software related support (including installation, troubleshooting or application support), please contact directly the vendor you bought the software from.

Avangate is happy to offer support for software vendors.

• Vendor FAQ
• ARMS FAQ

Contact our sales team:

Email: info@avangate.com
Telephone support: 9:00 a.m. to 6:00 p.m. EEST, M-F (except Avangate holidays): +31 20 890 8080

For additional technical support for merchants as well as information on call center support services, please consult our Customer Services.

For more information, please contact us.
We endeavor to reply to your query within 24 hours (working days).

See also Avangate contact details.