Shopper and Vendor Support

Support

Shopper support

If you have bought software online or are planning to do so from vendors that process orders through Avangate, here is a section where you can get information on online payment related issues and orders.

Click on one of the sections below for specific information.

Order status - Track your orders and view their status in real time
Order look-up - Why does Avangate appear on my credit card statement?
Shopper FAQ - Frequently asked questions and answers

We also have a 24/7 hotline for shopper support on payment related issues:

Tel:

+31 88 000 0008 (24 hour support) - International
(650) 963-5701 - USA and Canada

You can also contact us by email at support@avangate.com . We endeavor to reply to your query within 60 minutes. If your request needs more than 60 minutes in order to be resolved, you'll receive a message with an estimated solving time.

Important note: For software related support (including installation, troubleshooting or application support), please contact directly the vendor you bought the software from.

Vendor support

Avangate is happy to offer support for software vendors.

Contact our support team:
Email: support@avangate.com
Telephone support, 9:00 a.m. to 6:00 p.m. EEST, M-F (except Avangate holidays): +31 88 000 0008

For additional technical support for merchants as well as information on call center support services, please consult our Customer Services.

For more information, please contact us. We endeavor to reply to your query within 24 hours (working days).