Full technical and commercial support
Shopper support
Track your orders and view their status in real time!
If you have bought software online or are planning to do so from vendors that process orders through Avangate, here is a section where you can get information on online payment related issues and orders.
Click on one of the sections below for specific information:- Order status - Track your orders and view their status in real time
- Order look-up - Why does Avangate appear on my credit card statement?
- Shopper FAQ - Frequently asked questions and answers on online payments and orders issues.
- Request more information
We also have a 24/7 hotline for shopper support on payment related issues:
| Tel: | 
|
+31 88 000 0008 (24 hour support) - International
(650) 963-5701 - USA and Canada |
You can also contact us by email at . We endeavor to reply to your query within 2 hours. If your request needs more than 2 hours in order to be resolved, you'll receive a message with an estimated solving time.
Important note: For software related support (including installation, troubleshooting or application support), please contact directly the vendor you bought the software from.