Customer Support

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Shoppers

24 hours per day, 7 days a week, 365 days per year

24/7 shopper support via phone, email and online for order and payment related issues

At Avangate we have the best customer service.

If you have bought software online or are planning to do so from vendors that process orders through Avangate, here is a section where you can get information on online payment related issues and orders.

For technical support related to the order, payment or delivery Avangate team will be at your disposal 24 hours per day, 7 days a week, 365 days per year at:

  • Hotline (24/7) for shopper support: +31 88 000 0008

We do our best to reply to your query within 2 hours. If your request needs more than 2 hours in order to be addressed, you'll receive a message with the estimated solving time.

Note: For software related support (including installation, configuration, compatibility, upgradability or application support), please contact directly the vendor from which you bought the software.

You can track your orders and view their status in real time with the Order Status tool.

FAQs are also part of our customer service - we provide an extensive list, grouped by relevant categories: Shopper FAQ. If you still can't find the answer to your question, our customer service will be happy to assist you.