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Order & Customer Management |
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License Management (including subscriptions, renewals, upgrades) |
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Trial Subscriptions (trial with payment information) |
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Advanced Pricing Setup |
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Electronic Delivery (email and / or Instant) |
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Product Files Hosting |
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Up to 200 MB included |
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Up to 2 GB included |
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Back-up CD (paper sleeve/ box) |
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Self-service |
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Assisted |
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Back-up DVD (paper sleeve/ box) |
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Memory Stick |
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Box Delivery |
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Upon request (T&C apply) |
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Download Insurance Service |
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Multiple Account Management |
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Multi-user Access |
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Business Intelligence (Advanced Reporting engine and scheduled reports) |
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Intelligent Payment Routing |
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Balancing gateways |
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API Management |
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Basic |
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Advanced |
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Import Customers |
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Lead Management |
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Basic |
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Advanced |
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Merchandising tools (cross-selling, up-selling, promotions, discounts, coupons management etc.) |
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A/B Testing Tool |
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Basic |
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Advanced |
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Email Template manager |
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Basic |
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Advanced |
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Network Cross Selling |
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Shopping Cart Web Analytics |
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Google Analytics |
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GA, Omniture, any other 3rd party solution |
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Site Builder (Marketplace) |
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Add-On |
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Shopping Cart Templates (Gallery) |
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eCommerce supported languages |
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16 languages
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28 languages
Additional languages may be added upon request
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Billing Currencies |
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28 currencies
Additional currencies available upon request |
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Shopper payment methods |
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Shopper Support - Channels and availability |
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24/7 Email, Phone, Web-based customer care center |
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24/7 Email, Phone, Web-based customer care center |
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Shopper Support - Languages |
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English |
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English, French, German, Spanish, Romanian, Italian, Japanese, Chinese |
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Shopper Support - Phone numbers |
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International, US |
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Toll free US/ local US, Germany, France, Netherlands, Romania, ROW International, Turkey, Japan |
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Assigned Account Management Team |
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Integration and Customization Service |
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Self-service |
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Managed |
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Maintenance services |
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Email support - response time: up to 2 working days |
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Custom Support |
Managed Services
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Managed Affiliate Program, including Matching
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Managed Online Marketing - SEO / PPC, Email Marketing
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Shopping Cart Conversion Rate Optimization Service
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Cross-Vendor Partnership Matching
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Shopper Support – Channels and availability |
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24/7 Email, Phone |
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24/7 Email, Phone, Vendor personalized scripts and email templates |
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Shopper Support – Response Time |
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Max. 8 hours |
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Max. 4 hours |
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Localized Customer Call Center Support |
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International, US | English only |
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Toll free US/ local US, Germany, France, Netherlands, Romania, ROW International, Turkey, Japan |
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Localized Email Support |
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English |
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English, French, German, Spanish, Romanian, Italian, Japanese, Chinese |
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Expert Fraud Checking |
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Standard |
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Advanced |
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Order Recovery & Follow-up Services |
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Standard |
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Advanced |
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Avanagte MyAccount Access |
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Payment Period |
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Monthly |
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Flexible |
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Payment Method |
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Wire transfer, Avangate Prepaid MasterCard, PayPal |
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Wire transfer, Check |
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Payment Currencies |
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EUR/ USD |
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Multiple |
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Payment Destinations |
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1 |
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Multiple |
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Charge-back Fund |
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100 EUR/ 150 USD |
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According to contract |
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Minimum Transfer Limit |
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100 EUR/ 150 USD |
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According to contract |
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Tax Handling |
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Gateway Support |
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(650) 249 - 5280
info@avangate.com
