顾客支持

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What is this charge on
my credit card for?

The charge is either because you have recently purchased a product from one of the thousands of Software and SaaS companies we work with, or because you have subscribed to receive renewals or new versions of their software or services and be billed according to the subscription plan you agreed to at the time of the initial order. After making the online purchase, you should have received a receipt by email from Avangate.

Transaction Look-up

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Order Look-up

此部分用于跟踪订单并实时查看其状态。填写订购流程中所用的电子邮件地址及订单参考编号后,系统将显示您订单的详细信息。
 

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24/7 Shopper Support

eMail

Please contact us by email, we attempt to reply to your questions within 8 hours. If your request needs more than 8 hours in order to be resolved, you'll receive a message with an estimated solving time.

Contact Customer Support

Phone

We also have a 24/7 hotline for shopper support on payment related issues:

Important note: For software related support (including installation, troubleshooting or application support), please contact directly the vendor you bought the software from.

Frequently Asked Questions

In order to save time and convenience you can find here a list of some of the most common questions submitted to our Shopper Support.
Please check the contents before contacting our Shopper Support representatives by phone or email.

I have lost my licensing information. How do I retrieve it?

In order to retrieve your license key you will have to access Avangate myAccount and go to "My Products" section.
There you will be able to find:

  • License keys for complete orders
  • Download links for orders that also have included the Download Insurance Service.
Visit the FAQ for more Q&A

Who Is Avangate?

Avangate Manages the eStores of 3,000+ Software & SaaS Companies

Avangate is an eCommerce provider trusted by thousands of software and SaaS companies worldwide, offering secure online payments.

Verified by VISA Norton SECURED MasterCard SecureCode PayPal McAfee SECURE BBB Accredited Business PCI DSS

The Impressive Company

We Keep

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